Thursday, June 29th, 2017

Jay Gubala – Training – The Key to Success

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This year will be the year of training at our company!

Herb Chambers

 

 

Training The Key to Success. You have likely all stumbled across this saying a time or two in your life. Maybe it had to do with a new sport that you were trying to excel at, or maybe it was in preparation for your driver’s license or even trying to learn a new hobby. Well, for the training team at The Herb Chambers Companies of Jay Gubala, John Covell and Tina Norton this is a saying that they preach everyday.

Jay Gubala

Jay Gubala – Herb Chambers Employee Training

Jay Gubala, E-Commerce & Business Development General Manager for has been an employee of The Herb Chambers Companies since 1996.

He works with John, Tina and a national training company that also offers superior on line live classes.

Their goal is to ensure that new Herb Chambers employees received the right training for their new position. It’s critical that the training that they initially receive gets reinforced, updated as needed and ultimately carried out as they move forward in their career with Herb Chambers.

Jay Gubala – Herb Chambers Employee Training

You never get a second chance to make a first impression, said Jay Gubala.

That is why we need to make sure that our front line people who are answering our phones, the sales staff that are interacting with customers face-to-face and our responses to email and written inquiries are addressed promptly, professionally and in a way that reflects the Herb Chambers Companies mission statement.

The mission statement of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. And it is this mission statement that training sessions held at Herb Chambers University in Sharon, MA are focused around.

Herb Chambers is the largest automobile dealer in New England and since acquiring his first dealership in 1985, has grown his dealership group to now include 45 locations. The Herb Chambers Companies hire people who are looking for a career as opposed to just a job. We tend to attract individuals who are motivated to learn and grow with the company and recognize the importance of truly outstanding customer service.

Jay Gubala

Jay Gubala

When a new employee joins the Herb Chambers family, it is critical that the employee preserve and enhance the reputation that the company has worked tirelessly to achieve. The training classes at Herb Chambers University are conducted with new employees who have regular interaction with customers.

Jay Gubala, with the help of Tina Norton specializes in E-Commerce, Business Development, Customer Service, the eVIP Newsletter & Internet Marketing.

They are tasked with the responsibility to assure that employees of The Herb Chambers Companies keep timely and accurate records of inbound inquiries via the telephone and/or the Internet. This includes responding in a timely manner to customers requests for information and literature and informing the customer base of upcoming events and promotions. These employees are most often the first point of contact for customers, so it is essential that customer satisfaction is their number one priority.

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